FAQs

What days are you open? 

Generally you can pop in or ring us between 9.30am - 5pm weekdays and on the weekend 10.30am-4pm.  Depending on the season, will determine whether we open Sundays or not. We have the odd stat day off!  But if you've got a question, contact us and we'll aim to get back to you within 12-24 hours.

Do you only have the jewellery that's on your website?   

No. This is just a small selection from our very wide range.  We have so much more in-store, so whatever you're curious about, be in touch. We'll either have it in our shop, or we can source if for you.  Saves you the time and stress!

How confident can I be that you have what I love in stock?

We make every effort to provide current and accurate stock availability information on our website, however, we are human and can't always 100% guarantee that if a product is classified as being “in stock”, that stock will be available to purchase on the web or in our store!  From our end, should something be unavailable, we'll be in touch and offer to source the piece of jewellery for you or offer you other fabulous recommendations.

What if I have a question about size?

You may see some jewellery you love, but may not necessarily know if it will be the right size or if we indeed have your size.  On the whole, we're pretty awesome at sourcing what, and what size you're after, so be in touch.

Do you do valuations?   This is an expert job and we have two valuers we send jewellery to on your behalf.  Super important especially these days with the way gold and silver are going to have current valuations for insurance purposes.

Do you do all jewellery repairs and services instore? 

Our fabulous instore Jeweller Roy hangs with us in the shop on a Thursday. Great day to pop in if you specifically want to chat with him in regards to your repairs, remakes or custom jewellery.  During the week he is in Clyde doing our work. You can come in anyday and drop off anything you'd like repaired or looked at.  There is the odd request that means we send to our other manufacturing jeweller.

Do you offer custom design jewellery?  Some of our customers love to fossic in their jewellery boxes, find bits and pieces and want something remade.  We love to chat and offer recommendations. If you're wanting a custom-made ring,for example, we can get the ball rolling - ideas or the actual making of a piece.  

Do you buy gold?  Bring in your jewellery and we will better be able to check out that possibility for you.

What happens if I buy jewellery and I want or need to return it or the person I have gifted it to doesn't like it?  If you are buying a gift for someone, let us know and we can add a gift exchange card should they want a credit and and find what they'd prefer.  Gives you and them assurance they get something they love!  Also check out our returns and exchanges policy.